As the games industry becomes ever-larger, and players become more connected, the problem of toxic behaviour has moved from a background concern to a major issue for developers, publishers and, in extreme cases, the authorities. Now, in a move that will be welcomed by many, publisher Ubisoft has announced it’s signed an agreement with the UK police (thanks, BBC (opens in new tab)) that will see the worst cases of online harassment and threats fast-tracked to the force.
It’s the first such arrangement of its kind and based around Ubisoft’s Newcastle-based customer relationship centre, one of five that the publisher operates globally. These places engage with the positive side of gaming communities, handle customer issues like refunds, and also deal with the toxic stuff.
The agreement is with Northumbria Police Force and will see specialist officers training Ubisoft staff about negative online behaviour, as well as Ubisoft having the fast track option for extreme cases where it’s believed there’s a potential for serious harm or even threats to life. The police will then take the matter over and decide how to proceed.